Warranty

At Sprint Electric, we take pride in delivering high-quality electric bikes that are built to perform.
Every product is carefully inspected prior to packaging and dispatch to ensure it meets our strict quality standards.

We warrant that all Sprint Electric are free from manufacturing defects, and we will repair, replace, or refund any defective part at no cost to you, provided your claim falls within the warranty period and meets the conditions outlined below.

​

Warranty Coverage

All Sprint Electric are covered by a manufacturer’s warranty ranging from 6 months to 12 months, depending on the model and service history.

Every electric bike comes with a standard 6-month warranty, which may be extended to 12 months if your 1-month and 6-month services are completed by an authorised Sprint Electric service centre or technician. Proof of these services — such as receipts or invoices — must be provided when submitting a warranty claim.

The battery and charger are covered for 6 months, while the frame and motor are covered for 12 months under normal use and maintenance.

​

What the Warranty Covers

The Sprint Electric Dirt Bikes Warranty covers defects in materials or workmanship that occur under normal use and maintenance.

If a component or part is found to be defective during the warranty period, Sprint Electric will, at its discretion:

• Repair the part, or

• Replace the defective part with a new or equivalent component, or

• Refund the purchase price of the defective part

All approved warranty work will be carried out free of charge for parts and labour.

​

​

​

What the Warranty Does Not Cover

This warranty does not apply to damage or defects resulting from:

• Misuse, abuse, or negligence (including wheelies, jumps, or racing use)

• Accidental damage or crash-related faults

• Improper maintenance or failure to follow the user manual instructions

• Modification or alteration of the bike, including non-genuine parts or electrical changes

• Normal wear and tear items, including (but not limited to):

  • Tyres, brake pads, chains, sprockets, fuses, bulbs, grips, bearings, or cables

• Corrosion, rust, fading, or cosmetic damage due to exposure or storage conditions

• Water damage caused by immersion, washing with high pressure, or exposure to heavy rain

• Improper assembly if performed by an unauthorised third party

​

Warranty Claim Procedure

If you believe your electric dirt bike or part is defective, please follow these steps:

1. Contact us first at 📧 orders@sprintelectric.com.au with:

   • Your order number

   • Photos or videos of the issue

   • A brief description of the fault

2. Our team will assess your claim and advise whether the issue is covered under warranty.

3. If approved, we will provide return instructions.

   • Do not ship any parts or bikes until we confirm your claim.

4. Ship the faulty part or item (if required) to:

   Sprint Electric 
   Middleton Grange, NSW 2171
   Attention: Warranty Claims

The part will be examined by our technicians.

• If deemed defective, we’ll repair, replace, or refund it under warranty.

• If found not defective, return shipping and assessment costs will be the responsibility of the customer.

​

Postage & Costs

• Customers are responsible for all postage costs when returning parts for assessment.

• If the part is confirmed defective under warranty, Sprint Electric will cover the cost of replacement parts and return shipping.

• If the part is found to be fault-free, you may be charged a small assessment fee and return postage.

​

Important Notes

• Always use genuine Sprint Electric parts and qualified technicians for maintenance or repair.

• Any unauthorised modification, tuning, or electrical alterations will void the warranty.

• Warranty claims will not be processed without proof of purchase and (if applicable) service history.

​

Our Commitment

This warranty policy is designed to provide clear, fair, and transparent support for our customers.
At Sprint Electric, we’re committed to delivering not just great products — but great after-sales service and long-term reliability.

For all warranty enquiries or clarification, please contact:
📧 orders@sprintelectric.com.au
📍 Sprint Electric, Middleton Grange NSW 2171